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We are contacting you about an upcoming upgrade to the MySQL database version in our production environment.
Upgrade Details:
- Date and Time: November 16th, 23:00 - 3:00 UTC / 6:00 pm - 12:00 am EST
- Environment Affected: production MySQL Databases
- Impact: The production environment will be unavailable during the maintenance window.
This major version upgrade is part of our ongoing efforts to enhance performance, improve security, and support new features.
What to Expect:
- Downtime: The production environment will be offline during the maintenance window.
- Data Integrity: All existing data will be preserved during this upgrade, but we recommend completing any necessary testing activities prior to the scheduled downtime.
Please let us know if you have any questions or if there’s anything we can assist with as we approach the upgrade. Thank you for your understanding and cooperation.
The production scheduled maintenance has concluded.
Chrome River has made the decision to postpone the mySQL upgrade to the QA/UAT environment today and the production environment on November 16th. Instead, on Saturday, November 16th, starting at 6:00 pm EST/11:00 pm UTC, we will perform our regularly scheduled maintenance on the Production site. The system will be offline for approximately 4 hours while we upgrade our infrastructure. The standard maintenance page will display for users during this period.
The Chrome River scheduled maintenance has completed.
We are contacting you about an upcoming upgrade to the MySQL database version in our QA / User Acceptance Testing (UAT) environment.
Upgrade Details:
- Date and Time: November 13th, 01:00 - 5:00 UTC / November 12th 8:00 pm - 12:00 am EST
- Environment Affected: UAT MySQL Databases
- Impact: The UAT environment will be unavailable during the maintenance window.
This major version upgrade is part of our ongoing efforts to enhance performance, improve security, and support new features. This will not impact production services. Production will follow the same upgrade path approximately a week later and occur during our regular maintenance window.
What to Expect:
- Downtime: The UAT environment will be offline during the maintenance window.
- Data Integrity: All existing data will be preserved during this upgrade, but we recommend completing any necessary testing activities prior to the scheduled downtime.
Please let us know if you have any questions or if there’s anything we can assist with as we approach the upgrade. Thank you for your understanding and cooperation.
Maintenance in the QA/UAT environment has concluded.
We are aware of the issue some users are expierencing when trying to log into the Chrome River application. Our operations team is reviewing this as a top priority.
The issue some users where seeing logging into the Chrome River application is now resolved. We apologize for the inconvience this has caused.
Chrome River is aware of reports of slowness logging in and using the EXPENSE and Pre-Approval applications. Our Operations team is reviewing as their top priority.
The Chrome River Operations team has resolved slowness in the Chrome River application, We apologize for any inconvenience this may have caused.
We are aware that some customers are experiencing general performance issues with the Chrome River application. Our operations team is treating this as a priority and is actively investigating the matter. We will provide further updates as more information becomes available. Thank you for your patience and understanding.
The Chrome River Operations team has resolved the performance issues logging in and using the application. We thank you for your patience and apologize for any inconvenience.
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