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TOTAL UPTIME FOR THE LAST 30 DAYS
100.00%
Operational

Incident History

Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
General Application Status - C1 Instance
Login
Feeds
Emails
API
EXPENSE - C1 Instance
General Expense
Emails
Image / Receipt Processing
Exports
Pre-Approval
Credit Cards
INVOICE - C1 Instance
General Invoice
Emails
Image Processing
Exports
Purchase Order
ANALYTICS - C1 Instance
Announcements C1 Instance
Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
General Application Status - C3 Instance
Login
Feeds
Emails
API
EXPENSE - C3 Instance
General Expense
Emails
Image / Receipt Processing
Exports
Pre-Approval
Credit Cards
INVOICE - C3 Instance
General Invoice
Emails
Image Processing
Exports
Purchase Order
ANALYTICS - C3 Instance
Announcements C3 Instance
Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
General Application Status - C5 Instance
Login
Feeds
Emails
API
EXPENSE - C5 Instance
General Expense
Emails
Image / Receipt Processing
Exports
Pre-Approval
Credit Cards
INVOICE - C5 Instance
General Invoice
Emails
Image Processing
Exports
Purchase Order
ANALYTICS - C5 Instance
Announcements C5 Instance
Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
General Application Status - C7 Instance
Login
Feeds
Emails
API
EXPENSE - C7 Instance
General Expense
Emails
Image / Receipt Processing
Exports
Pre-Approval
Credit Cards
INVOICE - C7 Instance
General Invoice
Emails
Image Processing
Exports
Purchase Order
ANALYTICS - C7 Instance
Announcements C7 Instance
Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
Announcements
Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
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Recent Activity

Last Week
C5 Instance EXPENSE - C5 Instance INVOICE - C5 Instance Image / Receipt Processing Image Processing

Our operations team is aware that some end users are seeing issues when trying to upload attachments in the application. They are working on this as a top priority. We will update you as soon as this is resolved. 




We are seeing some improvements for attachment uploads. We continue to work on this as a top proirity and will update you again in the next hour. 

We have resolved the issue that was affecting some end users' ability to upload attachments.

We apologize for any inconvenience this may have caused and appreciate your patience as we worked to address it.

C5 Instance General Application Status - C5 Instance INVOICE - C5 Instance Login General Invoice Emails Image Processing Exports Purchase Order

We're aware that some users are experiencing issues with logging in, as well as general slowness when navigating the application specifically the invoice module.

Our operations team is actively investigating the issue and treating it as a top priority. We’ll share updates as soon as we have more information.

Our operations team has resolved the issues with logging in, as well as general slowness when navigating the application. 

We apologize for any inconvience this has caused. 





C5 Instance General Application Status - C5 Instance Login Feeds Emails API

We're aware that some users are experiencing issues with logging in, as well as general slowness when navigating the application and uploading images.

Our operations team is actively investigating the issue and treating it as a top priority. We’ll share updates as soon as we have more information.

Our operations team has resolved the issue that was affecting some users' ability to log in and navigate the application. 

We sincerely apologize for the inconvenience this may have caused and appreciate your patience while we worked to fix it.

C1 Instance C5 Instance INVOICE - C1 Instance INVOICE - C5 Instance Image Processing Image Processing

Our engineering team is investigating reports of issues where an invoice is not being created during the OCR data extraction. We will provide another update in the next hour. 

Users may manually enter the invoice information in order to quickly submit an urgent invoice for processing.

Our engineering team has resolved the core issue preventing users from creating invoices through the OCR extraction process.   Due to the large backlog of invoices that are in the queue, users will be unable to create invoices (except for fully manual entry) until the backlog is clear. We will provide another update within 2 hours. 

The large backlog of invoices that were in the queue has now been cleared. Users should see Invoice OCR data extraction processing as normal. 

Our team is working to clear any locked invoices and will update you once that is complete. 



Week of 03/09/2025
C1 Instance C3 Instance C5 Instance C7 Instance General Application Status - C1 Instance General Application Status - C3 Instance General Application Status - C5 Instance General Application Status - C7 Instance Login Login Login Login

On Saturday, March 15th starting at 6:00 pm EDT/11:00 pm UTC, we will perform our regularly scheduled maintenance on the Production site. The system will be offline for approximately 4 hours while we upgrade our infrastructure. The standard maintenance page will display for users during this period.

The Chrome River scheduled maintenance has completed.

C1 Instance C3 Instance C5 Instance C7 Instance EXPENSE - C1 Instance EXPENSE - C3 Instance EXPENSE - C5 Instance EXPENSE - C7 Instance Image / Receipt Processing Image / Receipt Processing Image / Receipt Processing Image / Receipt Processing

We are aware that users are experiencing difficulties viewing images in the Expense application. Whether viewing your own receipts, delegating to another user, or using Expense Management, a black window is displayed after clicking on the thumbnail. We are working closely with the engineering team to resolve this issue as a matter of priority. We will provide an update as soon as we have more information.

The issue where users were encountering a black window when clicking on thumbnails in Expense has been resolved. We apologise for any inconvenience caused.

Week of 03/02/2025
C3 Instance General Application Status - C3 Instance Login Feeds Emails API

We are aware that some users are experiencing slowness when navigating through and using the application, particularly affecting the ability to delegate and select allocations. Our teams are prioritising this issue, and we will provide you with an update as soon as possible.

We have resolved the slowness issues and the difficulties with delegating and selecting allocations that some users were experiencing. We apologize for any inconvenience this may have caused and appreciate your patience.



C5 Instance General Application Status - C5 Instance Login Feeds Emails API

We are aware the some users are expierencing slowness when navigating through and using the application. Our teams are reviewing this as a top priority and we will update you as soon as possible.

Our teams have resolved the slowness that some users were experiencing. We apologize for any inconvenience this may have caused.