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On Saturday, January 18th starting at 6:00 pm EDT/10:00 pm UTC, we will perform our regularly scheduled maintenance on the Production site. The system will be offline for approximately 4 hours while we upgrade our infrastructure. The standard maintenance page will display for users during this period.
Chrome River is aware of reports that users are not receiving their real time notifications from US Bank. We are working with our partners to resolve and will have an update once we know more.
The Chrome River Operations team has resolved an issue causing a failure with real time notifications from US Bank. All real time notifications will be sent going forward but those missed between January 10 and January 15 will not be sent. We apologize for any inconvenience this may have caused.
For customer who utilize our capture email and mail service: Please note that our capture partner, based in California, is currently affected by the wildfires in the region. Please expect capture mail and email invoice processing to be delayed. They do not expect the processing to be delayed more than 72 hours. We will provide updates if there are any changes to this timeline.
Chrome River is aware of reports of users not receiving their Invoice approval emails in a timely manner. We are reviewing as a top priority.
Our Operations team has resolved an issue preventing Invoice approval emails from being sent. Our system is processing the backlog so it may be a few hours until all emails are sent. We apologize for any inconvenience this may have caused.
Chrome River is aware of reports of general slowness opening/saving expense reports as well as users receiving C04 errors when saving line items. Our Operations team is reviewing as their top priority.
Our Operations team has resolved an issue causing general application slowness as well as C04 error when saving line items. Users should attempt to resave the affected line items and if the error persists, they will need to delete and re-add the line items. We apologize for any inconvenience this may have caused.
Chrome River is aware of reported issues with application latency. We are working to resolve these issues as our highest priority. We will provide another update shortly, and apologise for the inconvenience this is causing.
Our engineering team has successfully isolated and resolved the issue causing the application latency. Apologies for the inconvenience this has caused.
Chrome River is aware of reported issues with application latency. We are working to resolve these issues as our highest priority. We will provide another update in 30 minutes, and apologize for the inconvenience this is causing.
Our operations team is continuing to work on the latency issues we are expierencing. We apologize for the inconvience this has caused and will have another update for you in 30 minutes.
We continue to work on the issues we are seeing with latency in the Chrome River application specifically around expense approval, invoice management and invoice creation. We apologize for the inconvience these issues are causing and will update you again in 30 minutes.
We continue to work on the latency issues as a top priority. We will have another update at the end of the day.
Thank you for your patience as we continued to work to identify the cause of the latency issues today. While the root cause has not been fully identified, we were able to implement changes today that resulted in some improvement. We have additional changes planned for Thursday that we believe will continue to improve system response. Another update will be provided mid-day Thursday (US time) or sooner as we see improvements. We apologize for the disruption to your users during this busy time of year.
Our engineering and operations teams have made several updates and we are improved site response times. We will continue to monitor the situation closely and update you with any changes.
Our engineering team has successfully addressed the recent latency issues and is actively monitoring performance to ensure continued stability. We apologize for any disruption this may have caused.
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