Users Unable to Login

Incident

Users Unable to Login

Status: closed
Start:
End:
Duration: 2 hours 38 minutes
Affected Components:
C5 Instance General Application Status - C5 Instance Login
Investigating

Emburse Enterprise is aware of reports that users cannot login. Our Operations team is reviewing as their top priority and we will provide an update shortly.

Update

Our Operations team is still looking into this disruption and we will provide an update shortly once we know more.

Update

Our team continues to investigate the cause of the performance issue impacting login.

Performance remains below normal levels for some users.


We will provide another update by 4pm Eastern or sooner if we have significant progress.



Thank you for your continued patience.


Update

Our team continues to investigate the cause of the performance issue impacting login.


Performance remains below normal levels for some users.


We will provide another update by 4:30pm Eastern or sooner if we have significant progress.



Thank you for your continued patience.


Update

Our team continues to investigate the cause of the performance issue impacting login

Performance remains below normal levels for some users.


We will provide another update by 5:30 pm Eastern  or sooner if we have significant progress.



Thank you for your continued patience.


Update

Our team continues to investigate the cause of the performance issue impacting login.

While performance has improved it still remains below normal levels for some users.


We will provide another update by 6 pm Eastern or sooner if we have significant progress.



Thank you for your continued patience.


Resolved

Our engineering team has successfully resolved the login issue affecting users. We will continue to monitor closely to ensure a seamless experience.


We appreciate your patience and understanding as we worked to address and resolve this matter.


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