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On Saturday, May 18th, starting at 6:00 pm EDT/10:00 pm UTC, we will perform our regularly scheduled maintenance on the Production site. The system will be offline for approximately 4 hours while we upgrade our infrastructure. The standard maintenance page will display for users during this period.
Chrome River is aware of a delay in the processing of expense and invoice exports. Our Operations team is reviewing as their top priority.
Our Operations team has resolved an issue causing a delay in the exporting of expense reports and invoices. We apologize for the inconvenience.
Chrome River is aware of an error preventing users from entering their bank account information in the Bank Account - Reimbursements section of Account Settings. Our Operations team is reviewing as their top priority and we will provide a further update once we know more.
Our Engineering team has worked with our Direct Pay vendor to resolve an issue preventing users from entering bank accounts and users should no longer see any errors. We apologize for any inconvenience this may have caused your users.
Chrome River is aware of a delay in the processing of expense and invoice exports. Our Operations team is reviewing as their top priority.
Our Operations team continues to troubleshoot this issue and we are starting to see some exports complete. Any exports in the backlog will run and there is no need to attempt a second export. We will provide a further update once we know more.
Exports are now processing as normal without delay. We apologize for any inconvenience this may have caused.
Chrome River is aware of reports that users are receiving errors from logging in to the Chrome River application. Our Operations team is reviewing as their top priority and we will provide an update once we know more. Please visit our status page at https://chromeriver.status.page/?componentId=704965 for the latest information.
Our Operations team continues to work on an issue preventing users from logging in. We will provide a further update once we knoe more.
Our Operations team has resolved an issue preventing users from logging in. We will continue to monitor but we expect users should not have any further disruptions. We apologize for any inconvenience this may have caused.
Our operations team is aware of issues some users are experiencing while uploading images (both invoices and receipts) and when trying to create a mileage expense. We are looking into this as a top priority. We apologize for any inconvenience this has caused.
Our operations team has resolved the issue some users were seeing while uploading images and creating a mileage expense. We apologize for any inconvenience this has caused.
On Saturday, April 20th, starting at 6:00 pm EDT/10:00 pm UTC, we will perform our regularly scheduled maintenance on the Production site. The system will be offline for approximately 4 hours while we upgrade our infrastructure. The standard maintenance page will display for users during this period.
The Chrome River scheduled maintenance has completed.
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