Slowness or errors when uploading receipts and invoices

Incident

Slowness or errors when uploading receipts and invoices

Status: closed
Start:
End:
Duration: 3 hours 49 minutes
Affected Components:
C5 Instance EXPENSE - C5 Instance INVOICE - C5 Instance Image / Receipt Processing Image Processing
Update


We are currently experiencing degraded performance affecting the uploading of both reciepts and invoices.

Some users may notice slowness or even errors when trying to upload attachments.


Our engineering team is actively investigating the root cause and working to restore full performance.

We will provide an update by 11:30 Eastern, or as soon as more information becomes available.

We appreciate your patience and understanding.


Update

Our team continues to investigate the cause of the performance issue impacting receipt and invoice upload.

Performance remains below normal levels for some users.

We will provide another update by 12:30 pm Eastern or sooner if we have significant progress.


Thank you for your continued patience.


Update

We are continuing to investigate the cause of the performance issue impacting receipt and invoice upload.

Performance remains below normal levels for some users.


We will provide another update by 2:00 pm Eastern or sooner if we have significant progress.


Update

We are continuing to investigate the cause of the performance issue impacting receipt and invoice upload.

While we have seen improvement performance still remains below normal levels for some users.


We will provide another update by 3:30 pm Eastern or sooner if we have significant progress.


Resolved

We are pleased to inform you that our engineering team has successfully resolved the issue that was causing errors and slow performance when uploading attachments. We appreciate your patience and understanding as we worked to address and resolve this matter.




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