Users Unable to Login

Incident

Users Unable to Login

Status: closed

Start:

End:

Duration: 30 minutes

Affected Components:

C5 Instance General Application Status - C5 Instance Login

Update

2024-05-06T15:30:00.0000000Z

Chrome River is aware of reports that users are receiving errors from logging in to the Chrome River application. Our Operations team is reviewing as their top priority and we will provide an update once we know more. Please visit our status page at https://chromeriver.status.page/?componentId=704965 for the latest information.

Update

2024-05-06T15:59:00.0000000Z

Our Operations team continues to work on an issue preventing users from logging in. We will provide a further update once we knoe more.

Resolved

2024-05-06T16:00:00.0000000Z

Our Operations team has resolved an issue preventing users from logging in. We will continue to monitor but we expect users should not have any further disruptions. We apologize for any inconvenience this may have caused.