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TOTAL UPTIME FOR THE LAST 30 DAYS
99.69%
Operational

Incident History

Apr 23
Apr 22
Apr 21
Apr 20
Apr 19
Apr 18
Apr 17
General Application Status - C5 Instance
Login
Feeds
Emails
API
EXPENSE - C5 Instance
General Expense
Emails
Image / Receipt Processing
Exports
Pre-Approval
Credit Cards
INVOICE - C5 Instance
General Invoice
Emails
Image Processing
Exports
Purchase Order
ANALYTICS - C5 Instance
Announcements C5 Instance

Recent Activity

Last Week
C1 Instance C3 Instance C5 Instance C7 Instance General Application Status - C1 Instance General Application Status - C3 Instance General Application Status - C5 Instance General Application Status - C7 Instance Login Login Login Login

On Saturday, April 20th, starting at 6:00 pm EDT/10:00 pm UTC, we will perform our regularly scheduled maintenance on the Production site. The system will be offline for approximately 4 hours while we upgrade our infrastructure. The standard maintenance page will display for users during this period.

The Chrome River scheduled maintenance has completed.

Week of 03/31/2024
C1 Instance C3 Instance C5 Instance C7 Instance General Application Status - C1 Instance General Application Status - C3 Instance General Application Status - C5 Instance General Application Status - C7 Instance Login Login Login Login

Chrome River is aware of errors logging in to the application. Our Operations team is reviewing right now and we will provide an update shortly.

The Chrome River Operations team has resolved an issue preventing users from logging in to the application. We apologize for the inconvenience this may have caused.

C1 Instance C3 Instance C5 Instance C7 Instance EXPENSE - C1 Instance EXPENSE - C3 Instance EXPENSE - C5 Instance EXPENSE - C7 Instance General Expense General Expense General Expense General Expense

Chrome River is aware of reports that some UDAs that are triggered by rules are not firing correctly on expense reports. An example of such rule is one that sets the a header UDA based on a user's role (ie Part Of Office LAX). As a temporary workaround, users can click Cancel and reopen the form again. Our Engineering team is working on this as their top priority and we will provide an update once we know more.

Our Engineering team has resolved an issue preventing specific rules from firing on expense report headers and line items. Affected expense reports can be corrected by editing/re-saving the header and/or line item. We apologize for any inconvenience this may have caused.

C5 Instance EXPENSE - C5 Instance General Expense

Chrome River is aware of a delay in the routing of expense reports. We can confirm expense reports are routing, just slower than expected. We are working to resolve and will provide a further update once we know more. We apologize for the inconvenience.

The backlog has fully cleared and all expense reports are routing as normal. We apologize for the delay.

Week of 03/24/2024
C5 Instance EXPENSE - C5 Instance General Expense

Chrome River is aware of a delay in the routing of expense reports. We can confirm expense reports are routing, just at a slower pace than normal. Our Operations team is reviewing as a top priority.

Our Operations team has resolved the issue causing a delay in the routing of expense reports; however, there is still a delay while our internal processes work through the backlog. We expect this to be resolved within the next two hours. We will continue to monitor and post another update once the we have verified there is no longer a backlog.

Our operations team has resolved an issue causing a delay in the routing of expense reports. We no longer have a backlog and all expense reports should be routing as normal again. We apologize for the inconvenience.

C5 Instance General Application Status - C5 Instance Login

Chrome River is aware of reports of errors logging in to the application. Our Operations team is reviewing as their top priority.

The Chrome River Operations team is working to resolve issues logging in to the application as their top priority. We are working with our Engineering team and others to resolve this as soon as possible. Please check the Chrome River Status Page for further updates.

Our Operations team has made adjustments and stopped the issue preventing users from logging in to the application. We appreciate your patience and apologize for the inconvenience while we worked through this issue.