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Dec 25
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Dec 23
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Dec 22
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Dec 21
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Dec 20
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| General Application Status - C5 Instance | |||||||||
| Login | |||||||||
| Feeds | |||||||||
| Emails | |||||||||
| API | |||||||||
| EXPENSE - C5 Instance | |||||||||
| General Expense | |||||||||
| Emails | |||||||||
| Image / Receipt Processing | |||||||||
| Exports | |||||||||
| Pre-Approval | |||||||||
| Credit Cards | |||||||||
| INVOICE - C5 Instance | |||||||||
| General Invoice | |||||||||
| Emails | |||||||||
| Image Processing | |||||||||
| Exports | |||||||||
| Purchase Order | |||||||||
| ANALYTICS - C5 Instance | |||||||||
| Announcements C5 Instance |
Chrome River is aware of reports of general slowness opening/saving expense reports as well as users receiving C04 errors when saving line items. Our Operations team is reviewing as their top priority.
Our Operations team has resolved an issue causing general application slowness as well as C04 error when saving line items. Users should attempt to resave the affected line items and if the error persists, they will need to delete and re-add the line items. We apologize for any inconvenience this may have caused.
Chrome River is aware of reported issues with application latency. We are working to resolve these issues as our highest priority. We will provide another update in 30 minutes, and apologize for the inconvenience this is causing.
Our operations team is continuing to work on the latency issues we are expierencing. We apologize for the inconvience this has caused and will have another update for you in 30 minutes.
We continue to work on the issues we are seeing with latency in the Chrome River application specifically around expense approval, invoice management and invoice creation. We apologize for the inconvience these issues are causing and will update you again in 30 minutes.
We continue to work on the latency issues as a top priority. We will have another update at the end of the day.
Thank you for your patience as we continued to work to identify the cause of the latency issues today. While the root cause has not been fully identified, we were able to implement changes today that resulted in some improvement. We have additional changes planned for Thursday that we believe will continue to improve system response. Another update will be provided mid-day Thursday (US time) or sooner as we see improvements. We apologize for the disruption to your users during this busy time of year.
Our engineering and operations teams have made several updates and we are improved site response times. We will continue to monitor the situation closely and update you with any changes.
Our engineering team has successfully addressed the recent latency issues and is actively monitoring performance to ensure continued stability. We apologize for any disruption this may have caused.
Chrome River is aware of reported issues with application latency. We are working to resolve these issues as our highest priority. We will provide another update in 30 minutes, and apologize for the inconvenience this is causing.
We are seeing improvements in system latency and are still working to improve the speeds. We will provide another update in 30 minutes.
Our Operations team has resolved the issues of latency and after monitoring, we are continuing to see this improved performance. We apologize for the inconvenience this may have caused.
We will perform maintenance on the Production environment on Wednesday, December 11, 2024, starting at 8:30 pm EST / 1:30 am UTC:
- This maintenance period will last for 1.5 hours and the standard maintenance message will appear.
Upgrade Details:
- Environment Affected: Production Databases
- Impact: The environment will be unavailable during the maintenance window stated above.
Database size upgrade to support optimization and scaling.
What to Expect:
- Downtime: The environment will be offline during the maintenance window stated above.
- Data Integrity: All existing data will be preserved during this upgrade, but we recommend completing any necessary testing activities prior to the scheduled downtime.
We appreciate your patience while we perform these critical updates.
The Chrome River scheduled maintenance has completed.
Chrome River is aware of reported issues with application latency and some users receiving login errors. We are working to resolve these issues as our highest priority. We will provide another update in 30 minutes, and apologize for the inconvenience this is causing.
Issues with latency and login errors on the Chrome River application have been resolved, but we are continuing to monitor the situation. Thank you for you patience during this time.
Our Operations team has resolved the issues of latency and after monitoring, we are continuing to see this improved performance. We apologize for the inconvenience this may have caused.
We are currently experiencing a technical issue affecting the delivery of emails sent from the Emburse Cards platform. Our team is actively working to resolve the matter as their highest priority, and we expect to have it addressed shortly.
We apologize for any inconvenience this may cause and appreciate your patience as we work toward a resolution.
Our Operations team has resolved an issue affecting the delivery of emails from the Emburse Cards platform. We apologize for the inconvenience.
Chrome River is aware of an issue that users are unable to copy reports and dashboards in Emburse Analytics. We are working with our vendor to resolve.
We have worked with our vendor to resolve this issue and users should be able to copy reports and dashboards in Emburse Analytics again. We apologize for the inconvenience.
We will perform maintenance on the Production environment on the following dates in December:
- Saturday, December 7, 2024, starting at 6pm EST / 11pm UTC. This maintenance period will last for 4 hours and the standard maintenance message will appear.
Upgrade Details:
- Environment Affected: Production SQL Databases
- Impact: The environment will be unavailable during the maintenance window stated above.
This major version upgrade is part of our ongoing efforts to enhance performance, improve security, and support new features.
What to Expect:
- Downtime: The environment will be offline during the maintenance window stated above.
- Data Integrity: All existing data will be preserved during this upgrade, but we recommend completing any necessary testing activities prior to the scheduled downtime.
Please let us know if you have any questions or if there’s anything we can assist with as we approach the upgrade.
The Chrome River scheduled maintenance has completed.
Chrome River will perform maintenance on the UAT environment on the following date in December:
- Tuesday, December 3, 2024, starting at 8pm EST / Wednesday, December 4, 2024 starting at 1am UTC
- This maintenance period will last for 4 hours and the standard maintenance message will appear.
Upgrade Details:
- Environment Affected: UAT SQL Databases
- Impact: The environment will be unavailable during the maintenance window stated above.
This major version upgrade is part of our ongoing efforts to enhance performance, improve security, and support new features.
What to Expect:
- Downtime: The environment will be offline during the maintenance window stated above.
- Data Integrity: All existing data will be preserved during this upgrade, but we recommend completing any necessary testing activities prior to the scheduled downtime.
Please let us know if you have any questions or if there’s anything we can assist with as we approach the upgrade.
The Chrome River scheduled maintenance has completed.
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