Application Slowness

Incident

Status: closed

Start:

End:

Duration: 2 hours 42 minutes

Affected Components:

C5 Instance EXPENSE - C5 Instance General Expense

Update

2025-08-13T17:48:00.0000000Z

We are currently experiencing degraded performance affecting general application performance.

Some users may notice slowness, delayed application response times and issues logging in.

Our engineering team is actively investigating the root cause and working to restore full performance.

We will provide an update by 2pm Eastern or as soon as more information becomes available.

We appreciate your patience and understanding.

Update

2025-08-13T19:12:00.0000000Z

Our team continues to investigate the cause of the performance issue impacting expense functionality.

Performance remains below normal levels for some users but we are seeing improvements.

We will provide another update by 4pm eastern or sooner if we have significant progress.

Thank you for your continued patience.

Resolved

2025-08-13T20:30:00.0000000Z

Our engineering team has successfully resolved the issue we were seeing with slowness in expense application.

We appreciate your patience and understanding as we worked to address and resolve this matter.