OCR Processing failures

Incident

OCR Processing failures

Status: closed

Start:

End:

Duration: 3 hours 54 minutes

Affected Components:

C1 Instance C3 Instance C5 Instance INVOICE - C1 Instance INVOICE - C3 Instance INVOICE - C5 Instance Image Processing Image Processing Image Processing

Investigating

2025-07-29T08:31:00.0000000Z

We are currently experiencing issues where an invoice is not being created during the OCR data extraction.

Some users may notice the "OCR Processing Failed" error when trying to extract the invoice data with OCR.

The invoice data can be manually entered in order to quickly submit an urgent invoice for processing.

Our engineering team is actively investigating the root cause and working to restore the OCR functionality.

We will provide an update as soon as more information becomes available.

We appreciate your patience and understanding.

Update

2025-07-29T11:41:00.0000000Z

Our team continues to investigate the cause of the performance issue impacting Invoic OCR data extraction.

Performance remains below normal levels and some users may notice the "OCR Processing Failed" error when trying to extract the invoice data with OCR.

We will provide another update by 9 am Eastern or sooner if we have significant progress.

Thank you for your continued patience.

Resolved

2025-07-29T12:25:00.0000000Z

Our engineering team has successfully resolved the issue with Invoice OCR data extraction. User can resume using OCR for invoice creation.

We appreciate your patience and understanding as we worked to address and resolve this matter.