Site Latency

Incident

Site Latency

Status: closed

Start:

End:

Duration: 2 days 6 hours 49 minutes

Affected Components:

C1 Instance C5 Instance General Application Status - C1 Instance General Application Status - C5 Instance EXPENSE - C1 Instance EXPENSE - C5 Instance INVOICE - C1 Instance INVOICE - C5 Instance General Expense Login General Invoice Login General Expense General Invoice Emails Feeds Emails Feeds Emails Emails Image / Receipt Processing Emails Image Processing Emails Image / Receipt Processing Image Processing Exports API Exports API Exports Exports Pre-Approval Purchase Order Pre-Approval Purchase Order Credit Cards Credit Cards

Update

2024-12-18T17:53:00.0000000Z

Chrome River is aware of reported issues with application latency. We are working to resolve these issues as our highest priority. We will provide another update in 30 minutes, and apologize for the inconvenience this is causing.

Update

2024-12-18T18:40:00.0000000Z

Our operations team is continuing to work on the latency issues we are expierencing. We apologize for the inconvience this has caused and will have another update for you in 30 minutes.

Update

2024-12-18T19:25:00.0000000Z

We continue to work on the issues we are seeing with latency in the Chrome River application specifically around expense approval, invoice management and invoice creation. We apologize for the inconvience these issues are causing and will update you again in 30 minutes.

Update

2024-12-18T20:34:00.0000000Z

We continue to work on the latency issues as a top priority. We will have another update at the end of the day.

Update

2024-12-19T02:12:00.0000000Z

Thank you for your patience as we continued to work to identify the cause of the latency issues today. While the root cause has not been fully identified, we were able to implement changes today that resulted in some improvement. We have additional changes planned for Thursday that we believe will continue to improve system response. Another update will be provided mid-day Thursday (US time) or sooner as we see improvements. We apologize for the disruption to your users during this busy time of year.

Update

2024-12-19T19:39:00.0000000Z

Our engineering and operations teams have made several updates and we are improved site response times. We will continue to monitor the situation closely and update you with any changes.

Resolved

2024-12-21T00:42:00.0000000Z

Our engineering team has successfully addressed the recent latency issues and is actively monitoring performance to ensure continued stability. We apologize for any disruption this may have caused.