Responding by email to an existing case
Incident
2024-07-12T14:38:00.0000000Z
Responding by email to an existing case
Status: closed
Start:
2024-07-12T14:31:00.0000000Z
End:
2024-07-12T14:38:00.0000000Z
Duration: 7 minutes
Affected Components:
C1 Instance
C2
C3 Instance
C5 Instance
C7 Instance
HelpDesk
Home
Helpdesk Announcements
Topics
Cases
Dashboard
Announcements C2
Admirals
Announcements C1 Instance
Announcements C3 Instance
Announcements C5 Instance
Announcements C7 Instance
Update
2024-07-12T14:31:00.0000000Z
2024-07-12T14:31:00.0000000Z
Chrome River is a aware of an issue some users are experiencing when trying to respond to an existing help desk case by email. We are looking into this as a top priority.
Resolved
2024-07-12T14:38:00.0000000Z
2024-07-12T14:38:00.0000000Z
The issue some users were seeing when responding to an existing help desk case is now resolved. We apologize for an inconvenience this has caused.
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