"System Error 500" logging in to the application

Incident

"System Error 500" logging in to the application

Status: closed

Start:

End:

Duration: 1 hour 13 minutes

Affected Components:

C1 Instance General Application Status - C1 Instance Login

Update

2026-01-21T14:50:00.0000000Z

We are currently experiencing degraded performance affecting logging in to the application.

Some users may receive a "System Error 500".

Our engineering team is actively investigating the root cause and working to restore full performance.

We will provide an update as soon as more information becomes available.

We appreciate your patience and understanding.

Update

2026-01-21T16:00:00.0000000Z

The issue affecting logins to the application has now been mitigated, and access should be fully restored.

Our engineering team continues to investigate the root cause to ensure appropriate measures are in place and to prevent a recurrence. We are actively monitoring the situation and will provide further updates if required.

Thank you for your patience and understanding.

Resolved

2026-01-21T16:03:00.0000000Z

Our engineering team has successfully resolved the issue affecting logging in to the application, and access has now been fully restored.

Thank you for your patience and understanding.