Delays in report scheduler including schedule exports

Incident

Delays in report scheduler including schedule exports

Status: closed
Start:
End:
Duration: 20 hours 28 minutes
Affected Components:
C5 Instance EXPENSE - C5 Instance INVOICE - C5 Instance ANALYTICS - C5 Instance Exports Exports
Update

We are currently experiencing degraded performance affecting scheduled reports including exports.

Some users may notice a delay in recieving scheduled reports and exports.


Our engineering team is actively investigating the root cause and working to restore full performance.

We will provide an update by 12 Eastern, or as soon as more information becomes available.

We appreciate your patience and understanding.


Update

Our team continues to investigate the cause of the performance issue impacting scheduled reports and exports.

Performance remains below normal levels for some users.


We will provide another update by 2pm Eastern or sooner if we have significant progress.



Thank you for your continued patience.


Resolved

Our Engineering team has now resolved the issue affecting scheduled reports and exports.

If you need to export reports before the next scheduled run, you can trigger a manual export of all approved expenses by:

  1. Navigating to Report Scheduler

  2. Selecting Automatic Export Queuing

  3. Clicking Run Now

https://help.chromeriver.com/hc/en-us/articles/15596352919181-Automate-Exports-via-the-Report-Scheduler

We appreciate your patience and understanding as we worked to address and resolve this matter.


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