Allocations and Delegate list not appearing

Incident

Allocations and Delegate list not appearing

Status: closed

Start:

End:

Duration: 8 hours 39 minutes

Affected Components:

C3 Instance EXPENSE - C3 Instance INVOICE - C3 Instance General Expense General Invoice

Update

2025-10-20T14:37:00.0000000Z

We are currently experiencing degraded performance affecting allocations and delegate list.

Some users may notice allocations not appearing in dropdowns and the list of delegates not appearing when trying to delegate to another user. The issue seems to be an effect of the AWS outage, our engineering team is actively investigating and working to restore full performance.

Our engineering team is actively investigating the root cause and working to restore full performance.

We will provide an update by 12pm Eastern, or as soon as more information becomes available.

We appreciate your patience and understanding.

Update

2025-10-20T16:43:00.0000000Z

Our team continues to investigate the cause of the performance issue impacting allocations not appearing in dropdowns and the list of delegates not appearing when trying to delegate to another user. Performance remains below normal levels for some users.

We will provide another update by 3 pm Eastern or sooner if we have significant progress.

Thank you for your continued patience.

Resolved

2025-10-20T23:16:00.0000000Z

Our engineering team has successfully resolved the issue affecting allocations and delegate list.

We appreciate your patience and understanding as we worked to address and resolve this matter.