Users recieving errors logging in and viewing/uploading images

Incident

Users recieving errors logging in and viewing/uploading images

Status: closed
Start:
End:
Duration: 5 hours 34 minutes
Affected Components:
C1 Instance C3 Instance C5 Instance C7 Instance General HelpDesk Home General Application Status - C1 Instance General Application Status - C3 Instance General Application Status - C5 Instance General Application Status - C7 Instance Announcements Helpdesk Announcements EXPENSE - C1 Instance EXPENSE - C3 Instance EXPENSE - C5 Instance Topics EXPENSE - C7 Instance INVOICE - C1 Instance INVOICE - C3 Instance INVOICE - C5 Instance Cases INVOICE - C7 Instance ANALYTICS - C1 Instance ANALYTICS - C3 Instance ANALYTICS - C5 Instance Dashboard ANALYTICS - C7 Instance Admirals Announcements C1 Instance Announcements C3 Instance Announcements C5 Instance Announcements C7 Instance General Expense Login General Invoice Login General Expense General Invoice Login General Expense General Invoice General Expense Login General Invoice Emails Feeds Emails Feeds Emails Emails Feeds Emails Emails Emails Feeds Emails Image / Receipt Processing Emails Image Processing Emails Image / Receipt Processing Image Processing Emails Image / Receipt Processing Image Processing Image / Receipt Processing Emails Image Processing Exports API Exports API Exports Exports API Exports Exports Exports API Exports Pre-Approval Purchase Order Pre-Approval Purchase Order Pre-Approval Purchase Order Pre-Approval Purchase Order Credit Cards Credit Cards Credit Cards Credit Cards
Update

We are currently experiencing degraded performance affecting some users ability to login to the application or navigate certain features.

Some users may notice "System Error 500" message while logging in or using specific features like viewing receipts.


Our engineering team is actively investigating the root cause and working to restore full performance.

We will provide an update as soon as more information becomes available.

We appreciate your patience and understanding.


Resolved

Our engineering team has successfully resolved the issue affecting some users ability to login to the application or navigate certain features.


We appreciate your patience and understanding as we worked to address and resolve this matter.