Degraded performance

Incident

Degraded performance

Status: closed
Start:
End:
Duration: 19 hours 33 minutes
Affected Components:
C1 Instance C3 Instance C5 Instance C7 Instance General HelpDesk Home General Application Status - C1 Instance General Application Status - C3 Instance General Application Status - C5 Instance General Application Status - C7 Instance Announcements Helpdesk Announcements EXPENSE - C1 Instance EXPENSE - C3 Instance EXPENSE - C5 Instance Topics EXPENSE - C7 Instance INVOICE - C1 Instance INVOICE - C3 Instance INVOICE - C5 Instance Cases INVOICE - C7 Instance ANALYTICS - C1 Instance ANALYTICS - C3 Instance ANALYTICS - C5 Instance Dashboard ANALYTICS - C7 Instance Admirals Announcements C1 Instance Announcements C3 Instance Announcements C5 Instance Announcements C7 Instance General Expense Login General Invoice Login General Expense General Invoice Login General Expense General Invoice General Expense Login General Invoice Emails Feeds Emails Feeds Emails Emails Feeds Emails Emails Emails Feeds Emails Image / Receipt Processing Emails Image Processing Emails Image / Receipt Processing Image Processing Emails Image / Receipt Processing Image Processing Image / Receipt Processing Emails Image Processing Exports API Exports API Exports Exports API Exports Exports Exports API Exports Pre-Approval Purchase Order Pre-Approval Purchase Order Pre-Approval Purchase Order Pre-Approval Purchase Order Credit Cards Credit Cards Credit Cards Credit Cards
Update

We are currently experiencing degraded performance affecting general performance of the application.

Some users may notice slowness navigating the application and creating reports for both expense and invoice.


Our engineering team is actively investigating the root cause and working to restore full performance.

We will provide an update by 3 pm eastern or as soon as more information becomes available.

We appreciate your patience and understanding.


Update

Our team continues to investigate the cause of the performance issue impacting.

While we are seeing imporvement, performance remains below normal levels for some users.


We will provide another update by 4pm Eastern or sooner if we have significant progress.



Thank you for your continued patience.


Update

Our team continues to investigate the cause of the performance issues causing slowness in the application.

Performance remains below normal levels for some users.


We will provide another update by 5pm Eastern or sooner if we have significant progress.



Thank you for your continued patience.


Update

Our team continues to investigate the cause of the performance issues we are experiencing.

Preformance remains below normal levels for some users.


Thank you for your continued patience.


Update

We have mitigated the issue that was causing application slowness and are continuing to monitor. 

Thank you for your patience 


Resolved

Our engineering team has successfully resolved the issue we were seeing with slowness in the application.


We appreciate your patience and understanding as we worked to address and resolve this matter.